Privacy policy

Last updated: April 18, 2026

At Eternal Pottery, your privacy matters to us.
This policy explains how your information is handled with care and transparency when you use our website and services.

1. Information We Collect

We collect personal information to provide you with a smooth and secure shopping experience.

This may include:

Contact details: name, email, phone number, shipping and billing address
Payment information: payment details and transaction confirmations
Account information: login details, preferences, and settings
Order details: items viewed, added to cart, purchased, returned, or exchanged
Communication: messages or inquiries you send to us
Device & usage data: IP address, browser, and how you interact with our website

2. How We Collect Information

We collect information in the following ways:

Directly from you when you place an order, create an account, or contact us
Automatically through cookies and similar technologies when you browse our website
Through service providers (such as payment and shipping partners)
From third-party tools that help us improve our services

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account and preferences
Communicate with you بشأن orders or support requests
Improve your shopping experience
Send updates, offers, or promotions (you can opt out anytime)
Prevent fraud and ensure secure transactions
Comply with legal obligations

4. Sharing Your Information

We only share your information when necessary, including with:

Shopify, which powers our store
Payment providers to process transactions securely
Shipping partners to deliver your orders
Service providers (such as analytics or customer support tools)

We may also share information if required by law or to protect our rights.

We never sell your personal information.

5. Shopify & Third Parties

Our store is hosted on Shopify. This means some of your data may be processed by Shopify and its partners to operate and improve the platform.

You can learn more here:
https://privacy.shopify.com/en

If you visit links to third-party websites, their own privacy policies will apply.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Receive a copy of your data
Opt out of marketing communications at any time

To exercise any of these rights, contact us using the details below.

7. Data Security & Retention

We take reasonable steps to protect your information. However, no system is completely secure.

We keep your data only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes

8. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from them.

9. International Data Transfers

Your information may be processed or stored خارج your country, including through Shopify and its partners, in order to provide our services.

10. Updates to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements.
Any updates will be posted here with a revised date.