Refund policy

Thank you for choosing Eternal Pottery. Each piece is handcrafted with care, attention, and intention, made to be part of your everyday rituals.

Because each piece is handmade, all sales are final.
Please note that we do not offer refunds.

Exchanges are only available if your item arrives damaged.

Exchange requests must be made within 3 days of receiving your order.

If your item arrives damaged, please contact us at:

Kindly include your order details and clear photos of the damage so we can assist you.

If an exchange is approved, any additional shipping costs will be covered by the customer.

We truly appreciate your understanding and your support of handmade craft.

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